We always try to provide the best services possible, but there may be times when you feel this has not happened. We encourage our patients to raise issues or suggestions so that we may learn and improve our services.
If you wish to make a complaint, please speak/ email firstname.lastname@example.org to our Practice Management Team – and we will do our best to provide you with a quick and thorough response. If you are dissatisfied with the outcome you may refer the matter to:
- Trafford CCG, Trafford CCG, 1st Floor, Trafford Town Hall, Talbot Road, Stretford, M32 0TH Tel: 0161 873 9500 (main switchboard) Fax: 0161 873 9501 Email: email@example.com Please note: NHS Trafford CCG accepts text relay calls, so if you are deaf, hard of hearing or have speech problems and use a textphone, please call: 18001 then 0161 920 6026.
- Ombudsman: The Parliamentary and Health Service Ombudsman, Millbank tower, Millbank, London SW1 4QP. Tel: 0345 015 4033 or visit the website: www.ombudsman.org.uk
- NHS England, 3 Piccadilly Place, London Road, Manchester M1 3BN. Tel: 0161 625 7100 (08:00-18:00) email: firstname.lastname@example.org
- Care Quality Commission, National Customer Service Centre, Citygate, Gallowgate, Newcastle upon Tyne NE1 4PA. Tel: 03000 616161 email: email@example.com