We always try to provide the best services possible, but there may be times when you feel this has not happened. We encourage our patients to raise issues or suggestions so that we may learn and improve our services.
If you wish to make a complaint, please speak/ email email@example.com to our Practice Management Team – and we will do our best to provide you with a quick and thorough response. If you are dissatisfied with the outcome you may refer the matter to:
Patient Experience MattersTrafford – NHS GM, Trafford Town Hall, Talbot Road, Stretford, M32 0TH
Call:0161 873 9577 – for complaints 0161 873 9634 – for informal patient advice, support and information
- Ombudsman: The Parliamentary and Health Service Ombudsman, Millbank tower, Millbank, London SW1 4QP. Tel: 0345 015 4033 or visit the website: www.ombudsman.org.uk
- NHS England, 3 Piccadilly Place, London Road, Manchester M1 3BN. Tel: 0161 625 7100 (08:00-18:00) email: firstname.lastname@example.org
- Care Quality Commission, National Customer Service Centre, Citygate, Gallowgate, Newcastle upon Tyne NE1 4PA. Tel: 03000 616161 email: email@example.com